Mustafa Jatu
Customer Service Specialist & Video Editor
Mumbai, India
About Me
A highly motivated and detail-oriented Customer Service Professional with over 4 years of experience in handling end-to-end customer support needs, ensuring satisfaction, and resolving complex inquiries efficiently. Skilled in managing blended process environments, with the ability to juggle multiple tasks and deliver under pressure. Known for building and engaging digital audiences, and achieving notable social media growth. Strong in communication, empathy, adaptability, and teamwork with a deep interest in content creation and digital engagement.
Customer Service Excellence
Blended Process Handling
Communication
Digital Engagement
Video Editing
Team Collaboration
Microsoft Excel
Professional Experience
Pluxee
Email Support Executive
January 2025 – Present
Current
- Provide customer support via email for Sodexo card users and Pluxee services
- Resolve client queries related to card usage, balances, and transaction issues
- Coordinate with backend teams to ensure timely issue resolution
- Maintain accuracy and professionalism in written communication
- Handle high email volumes while maintaining quality and response SLAs
Blue Dart
Digital Engagement Specialist
January 2023 – December 2024
- Handled customer inquiries across multiple channels (calls, chats, emails)
- Streamlined communication processes by collaborating with different departments
- Maintained professionalism and empathy in all customer interactions
Pharmacy
Customer Executive (Blended Process)
March 2022 – August 2022
- Provided customer assistance using pharmaceutical product knowledge
- Ensured on-time and accurate responses in a fast-paced environment
- Maintained a consistent service quality standard
Concentrix
Customer Executive
July 2019 – April 2021
- Delivered end-to-end customer service with focus on satisfaction and clarity
- Resolved customer issues via call and email with professionalism
- Consistently met performance goals and contributed to a positive team culture
Video Editing Expertise
DaVinci Resolve
- Advanced color grading for cinematic looks
- Creation of custom LUTs (Look-Up Tables)
- High-end color correction to match tones and moods
- Used for vlogs, cinematic reels, and storytelling
Adobe Premiere Pro
- Expert in long-form content editing for YouTube
- Proficient in cutting, sequencing, transitions, audio cleanup
- Suitable for vlogs, client videos, and documentaries
Adobe After Effects
- Skilled in motion graphics, text animations, and intro/outro designs
- Use of AI tools like text-to-video, AI voiceovers
- Ideal for social media shorts, animated explainers
Additional Skills
Multicam editing for interviews
Stabilization and frame-by-frame keyframing
Subtitle generation and overlays
Thumbnail designing & lower-thirds integration
Background noise reduction and EQ tuning
Green screen removal and compositing
Achievements
1.3K
YouTube Subscribers
1.7K
Instagram Followers
5M+
Accounts Reached
"Received multiple positive reviews from both customers and supervisors for high-quality service and resolution delivery."
Education
| Qualification | Percentage | Year |
|---|---|---|
| Bachelor of Commerce (B.Com) | 60% | 2021 |
| Higher Secondary Certificate (HSC) | 54% | 2018 |
| Secondary School Certificate (SSC) | 45% | 2014 |